CONTACT US

At Prime Equine Meds, we’re committed to providing reliable support and clear communication for every customer. Whether you have questions about a product, need assistance with an order, or require guidance before making a purchase, our team is here to help.

You can reach us anytime through Email or WhatsApp, and one of our specialists will respond promptly with the information and assistance you need. We take pride in offering fast, professional service to customers across the United States and around the world.

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Have questions or need help? Click the WhatsApp button below to connect with our team in seconds. We’re here for you!

Reach Us by Email Anytime!

Have a question or need support? Send us a message—we’ll get back to you as soon as possible!

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes, we do. Prime Equine Med offers secure international shipping to most countries. All orders are carefully packaged and dispatched with tracking, so you can monitor your delivery every step of the way. If you’re unsure about shipping to your location, feel free to contact our support team.

How long does delivery takes?

Delivery times may vary based on your location. U.S. orders are typically delivered within 3–7 business days, while international orders usually arrive within 7–14 business days, subject to customs processing and local carrier schedules. You will receive tracking information as soon as your order has been shipped.

Are your products approved for veterinary use?

Absolutely. All our livestock medications and supplements are sourced from reputable manufacturers and comply with U.S. veterinary standards. We exclusively offer products that are safe, effective, and widely recognized by industry professionals.

Can i get help choosing the right products?

Of course. Our team is here to support you. Whether you are caring for cattle, horses, camels, or poultry, we will help you select the most appropriate solution based on your animal’s species, age, and condition. Please feel free to contact us—we are always happy to assist.

What payment methods do you accept?

We offer a wide range of secure payment options, including Zelle, Cash App, Apple Pay, Bank Transfer, PayPal, Bitcoin, Chime, E-Transfer, Venmo, and Credit Card (where available). All transactions are encrypted and protected to ensure your information remains safe, allowing you to shop with complete confidence. Should you require any assistance during checkout, our dedicated support team is readily available to help.

What shipping carriers do you use?

We collaborate with reputable logistics partners to provide fast, secure, and fully trackable delivery. For domestic U.S. orders, we primarily utilize UPS, FedEx, and USPS, selecting the best option based on your location and shipping preferences. For international shipments, we work with trusted global carriers such as DHL, UPS, FedEx, USPS, and other reliable couriers to ensure safe and timely delivery worldwide. Once your order has been dispatched, you will receive a tracking number to monitor its status in real time.

INFORMATION ABOUT US